My film won’t play! (General troubleshooting steps) Please confirm that you are not on a VPN (Virtual Private Network). Eventive’s content protection protocol does not allow VPN access. Are you logged in with the correct account? Please check your login status at the upper right of the Eventive window. If you are logged in you will see a circle with the initials of the account holder. To switch accounts, click on the circle and select “sign out”, then login (using email address or facebook login) to the preferred account. If you are not logged in, you’ll see the word “login” at the upper right of the window. Click “login” and enter the desired account credentials. You may also login directly from the order pop-up if you click “unlock movie” while logged out. If all you see in the player window is a black screen, please click or tap on the window to activate the player controls.