When are the online films available? Expand Just like a traditional Film Festival, the online film screenings are scheduled at different times over the 12 days of the Festival. Unless otherwise stated, each online film is available to unlock for 72 hours after it premieres.
Do you have Season Tickets this year? Expand This year we introduce Ticket Bundles and Online Festival Passes for online screenings. Find out more and get yours HERE.
Why won't my old login work? Expand In order to provide our customers with the best experience we switched a new ticketing system this year, so we are asking you to register again to use the website.
Can I watch online films on my Android device? Expand Yes, you can watch content using Chrome on Android 6.0 or later. If Chromecasting, must have 3rd generation or later Chromecast stick. To Chromecast from a mobile Android device: Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device. Tap the "Cast" icon in the lower righthand corner of the player. If no icon appears, this means casting is not supported on your device. To Chromecast from computer: Open the content in the Google Chrome browser. Click the "Cast" icon in the lower righthand corner of the player. If no icon appears, this means casting is not supported on your device.
How do I play the film on my TV? Expand If you have an Apple TV, Chromecast (3rd gen or later), or a smart TV enabled with AirPlay or Chromecast, set your computer, mobile device or browser to “AirPlay” or “cast” to the TV device. Unlock the program on Eventive Virtual, then set your player window to full-screen using the icon at the lower right. See our detailed instructions for our dedicated Apple TV and Roku apps below. Chromecast will work on select Android devices, see instructions above. Chromecast on iOS devices are not compatible with the Eventive platform. Important note: Due to content protection restrictions, the Screen Mirroring feature on Smart TVs and other devices cannot be used. Many browsers built into Smart TVs and other devices will NOT allow protected content to play. You can also directly connect a laptop or computer using an HDMI cable by doing the following: Make sure your computer is close enough to your Television for the HDMI cable to reach between them safely. Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to. Plug the other end of the cable into your laptop's HDMI out port Set the TV to the HDMI Input port that the computer is connected to using the source or display button on your TV remote. If your computer's display does not automatically appear on your television screen, you may need to have the computer manually detect the display. Windows: Right-click on the desktop > Display Settings > Click Detect > Click the "Multiple displays" drop-down box and select "Duplicate these displays") > Click Apply. Mac: Go to the Apple Menu > choose System Preferences > Choose the “Displays” panel > Hold down the “Option” key to show the “Detect Displays” button – note that it replaces the ‘Gather Windows’ button > Click on “Detect Displays” while holding down Option to use the function as intended.
I'm seeing a black screen where the film should be, but audio plays normally. Expand If you are using an external display, try disconnecting the display. Your display may not support the encryption necessary to securely stream your content. If you cannot detach the external display and are using Safari on a Mac, try switching to Google Chrome. If you are on a mobile device, try letting the film play for 15 seconds. If none of these steps help, please contact us using the live chat at the bottom of the page.
My film won’t play! (General troubleshooting steps) Expand Please confirm that you are not on a VPN (Virtual Private Network). Eventive’s content protection protocol does not allow VPN access. Are you logged in with the correct account? Please check your login status at the upper right of the Eventive window. If you are logged in you will see a circle with the initials of the account holder. To switch accounts, click on the circle and select “sign out”, then login (using email address or facebook login) to the preferred account. If you are not logged in, you’ll see the word “login” at the upper right of the window. Click “login” and enter the desired account credentials. You may also login directly from the order pop-up if you click “unlock movie” while logged out. If all you see in the player window is a black screen, please click or tap on the window to activate the player controls.
Can I rewind and start over? Expand Yes, you have complete access to the entire program during your watch window.
How do I know if my device is compatible with Eventive? Expand Visit our Device Compatibility page and follow the steps to unlock our free test video. You can test your device(s) for compatibility with our platform Confirm that you are able to make a purchase Confirm that you are receiving confirmation emails once a purchase has been completed
I unlocked an online screening. How long do I have to watch it? Expand Unless otherwise stated, you have 30 hours from unlocking the film to start the film and a further 30 hours to finish watching the film. If you have prebooked the film, you will have 30 hours from when it premieres to start the film and a further 30 hours to finish watching the film. If are you unsure about how much time you have left to watch a film, you can find this info on the online film listing.
Why should I prebook an online film? Expand Just like in a real cinema, each online film screening has a limited number of ‘virtual seats’ (or ‘unlocks’). If you want to make sure you see a film, the safest option is to prebook! Just like a traditional Season Ticket, even with an Online Festival Pass you must pre-book your ticket, otherwise the film may sell out!