Reports to: Managing Director

Liaise with: Festival Director, Marketing Manager and Marketing Officer

Accounts, Volunteers, Administration, Production, Publicity.

Job Description


  • Create and input all film content for Ticketsolve.
  • Upload all images and links in consultation with Print Transport and Industry team.
  • Essential to create the programme with attention to data input and report generation
  • Devise multi-layered pricing structures
  • Set up Box Office for opening on mid-January 2020
  • Manage all satellite box offices, finances and staffing
  • Hire all Box Office hourly personnel (Assistant Box Office Manager and hourly contract staff) and liaise with Managing Director and Accounts regarding payroll issues. Box Office budget for 2020 will be agreed with the Managing Director.
  • Roster all Box Office staff according to Box Office opening hours.
  • Daily cash up of Box Office and night safe drops. Ensure staff safety, at all times, when handling and depositing cash.
  • Working with and training Box Office staff to ensure that DIFF customers have the most positive Box Office experience.
  • Management of a ticketing system for all Sponsor allocations, in association with the Managing Director.
  • Train staff in upselling and programme detail
  • Identify audiences and reach out to groups to encourage group sales opportunities

Essential Criteria

  • In depth knowledge of Ticketsolve, both box office functionality and reporting, both financial and marketing
  • Effective budget management
  • Ability to work to targets and KPI’s
  • Experience of staff management, training and reporting structures
  • Excellent customer service
  • Proven audience development skills
  • Good understanding of GDPR and its application to both customer and company data

Salary: €31,000 pro rata

Closing date for applications November 25th 

Send cover letter and cv to [email protected]