Skip over main navigation
  • Log in
  • Basket: (0 items)
Dublin International Film Festival
Tagline goes here!
  • 23 February - 4 March 2023
  • Search

Book Now

Bundles & Season Passes
  • Twitter
Menu
  • Programme
    • Festival Schedule
    • Shorts Programme
    • Catalogue
    • Cinema Bundles & Season Tickets
    • Access
  • News
    • DIFF 2023 Trailer
    • Latest News
    • What The Press Are Saying
    • Press Enquiries
  • What we do
    • The Festival
    • The Programming Team
    • Cinema in care centres
    • Older Critics
    • Young Critics
    • Screen8
  • Support us
    • Partners and Sponsors
    • Donate
    • Become a Partner
  • About us
    • Mission
    • Festival team
    • Festival history
    • Previous festivals
    • Board and governance
    • Vacancies
  • Volunteer
  • Admin
    • Log in
  • Basket: (0 items)
  • 2021-festival-faqs
  1. BOOK NOW
  2. Box Office Information
  3. Make the Most of Your Festival
  4. Festival FAQs

Festival FAQs

When are the online films available?

Expand

Just like a traditional Film Festival, the online film screenings are scheduled at different times over the 12 days of the Festival. Unless otherwise stated, each online film is available to unlock for 72 hours after it premieres.  

Published: 18th January, 2021

Updated: 8th February, 2021

Author:

Share this page
  • Email
  • Facebook
  • Twitter

Do you have Season Tickets this year?

Expand

This year we introduce Ticket Bundles and Online Festival Passes for online screenings. Find out more and get yours HERE.

Published: 15th January, 2021

Updated: 27th January, 2021

Author:

Share this page
  • Email
  • Facebook
  • Twitter

Why won't my old login work?

Expand

In order to provide our customers with the best experience we switched a new ticketing system this year, so we are asking you to  register again to use the website.

Published: 15th January, 2021

Author:

Share this page
  • Email
  • Facebook
  • Twitter

Can I watch online films on my Android device?

Expand

Yes, you can watch content using Chrome on Android 6.0 or later. 

If Chromecasting, must have 3rd generation or later Chromecast stick.

To Chromecast from a mobile Android device:

  • Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device.
  • Tap the "Cast" icon in the lower righthand corner of the player. If no icon appears, this means casting is not supported on your device.

To Chromecast from computer:

  • Open the content in the Google Chrome browser.
  • Click the "Cast" icon in the lower righthand corner of the player. If no icon appears, this means casting is not supported on your device.

Published: 15th January, 2021

Author:

Share this page
  • Email
  • Facebook
  • Twitter

How do I play the film on my TV?

Expand

If you have an Apple TV, Chromecast (3rd gen or later), or a smart TV enabled with AirPlay or Chromecast, set your computer, mobile device or browser to “AirPlay” or “cast” to the TV device. Unlock the program on Eventive Virtual, then set your player window to full-screen using the icon at the lower right.

See our detailed instructions for the dedicated Apple TV app below.

Chromecast will work on select Android devices, see instructions above. Chromecast on iOS devices are not compatible with the Eventive platform.

Important note: Due to content protection restrictions, the Screen Mirroring feature on Smart TVs and other devices cannot be used. Many browsers built into Smart TVs and other devices will NOT allow protected content to play.

You can also directly connect a laptop or computer using an HDMI cable by doing the following:

  • Make sure your computer is close enough to your Television for the HDMI cable to reach between them safely.
  • Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to.
  • Plug the other end of the cable into your laptop's HDMI out port
  • Set the TV to the HDMI Input port that the computer is connected to using the source or display button on your TV remote.
  • If your computer's display does not automatically appear on your television screen, you may need to have the computer manually detect the display.
  • Windows: Right-click on the desktop > Display Settings > Click Detect > Click the "Multiple displays" drop-down box and select "Duplicate these displays") > Click Apply.
  • Mac: Go to the Apple Menu > choose System Preferences > Choose the “Displays” panel > Hold down the “Option” key to show the “Detect Displays” button – note that it replaces the ‘Gather Windows’ button > Click on “Detect Displays” while holding down Option to use the function as intended.

Published: 15th January, 2021

Updated: 3rd March, 2021

Author:

Share this page
  • Email
  • Facebook
  • Twitter

I'm seeing a black screen where the film should be, but audio plays normally.

Expand

If you are using an external display, try disconnecting the display. Your display may not support the encryption necessary to securely stream your content. If you cannot detach the external display and are using Safari on a Mac, try switching to Google Chrome. If you are on a mobile device, try letting the film play for 15 seconds. If none of these steps help, please contact us using the live chat at the bottom of the page.

Published: 15th January, 2021

Author:

Share this page
  • Email
  • Facebook
  • Twitter

My film won’t play! (General troubleshooting steps)

Expand

Please confirm that you are not on a VPN (Virtual Private Network). Eventive’s content protection protocol does not allow VPN access.

Are you logged in with the correct account? Please check your login status at the upper right of the Eventive window. If you are logged in you will see a circle with the initials of the account holder. To switch accounts, click on the circle and select “sign out”, then login (using email address or facebook login) to the preferred account. 

If you are not logged in, you’ll see the word “login” at the upper right of the window. Click “login” and enter the desired account credentials. 

You may also login directly from the order pop-up if you click “unlock movie” while logged out.

If all you see in the player window is a black screen, please click or tap on the window to activate the player controls. 

Published: 15th January, 2021

Author:

Share this page
  • Email
  • Facebook
  • Twitter

Can I rewind and start over?

Expand

Yes, you have complete access to the entire program during your watch window. 

Published: 15th January, 2021

Author:

Share this page
  • Email
  • Facebook
  • Twitter

How do I know if my device is compatible with Eventive?

Expand
Visit our Device Compatibility page and follow the steps to unlock our free test video. 
  • You can test your device(s) for compatibility with our platform
  • Confirm that you are able to make a purchase
  • Confirm that you are receiving confirmation emails once a purchase has been completed

Published: 15th January, 2021

Author:

Share this page
  • Email
  • Facebook
  • Twitter

I unlocked an online screening. How long do I have to watch it?

Expand

Unless otherwise stated, you have 30 hours from unlocking the film to start the film and a further 30 hours to finish watching the film.  

If you have prebooked the film, you will have 30 hours from when it premieres to start the film and a further 30 hours to finish watching the film. 

If are you unsure about how much time you have left to watch a film, you can find this info on the online film listing.  

Published: 18th January, 2021

Updated: 8th February, 2021

Author:

Share this page
  • Email
  • Facebook
  • Twitter

Why should I prebook an online film?

Expand

Just like in a real cinema, each online film screening has a limited number of ‘virtual seats’ (or ‘unlocks’). If you want to make sure you see a film, the safest option is to prebook! 

Just like a traditional Season Ticket, even with an Online Festival Pass you must pre-book your ticket, otherwise the film may sell out!

Published: 18th January, 2021

Updated: 8th February, 2021

Author:

Share this page
  • Email
  • Facebook
  • Twitter
Back to top

Showing 10 of 11

Latest

  • I Must Away

    I Must Away

    DIFF 2023 Young Critics review Denis Harvey's 'I Must Away'

  • My Imaginary Country

    My Imaginary Country

    DIFF 2023 Young Critics review 'My Imaginary Country'

  • Arrebato

    Arrebato

    DIFF 2023 Young Critics review 'Arrebato'

  • Day After...

    Day After...

    DIFF 2023 Young Critics review 'Day After...'

Most read

  • Festival Schedule 2023

    Festival Schedule 2023

    And we're back!

    With a few screenings to start off, you can take a look at the first films to go on sale by clicking the link below

  • Submit to Dublin International Film Festival!

    Submit to Dublin International Film Festival!

    Submit to the 2023 Dublin International Film Festival!

  • Cinema Bundles & Season Tickets

    Cinema Bundles & Season Tickets

    Get your season tickets & passes for Dublin International Film Festival 2023 and see the best of Irish and international film and cinema.

  • Volunteer

    Volunteer

    Lorem ipsum is placeholder text commonly used in the graphic, print, and publishing industries for previewing layouts and visual mockups.

  • Festival team

    Festival team

    Information on key festival team members, including Festival Director Gráinne Humphreys & General Manager, Phil Purdue.

  • The Festival

    The Festival

    Dublin International Film Festival

  • Online Catalogue

    Online Catalogue

    View the DIFF 2023 Online Catalogue

  • Shorts Programme 2023

    Shorts Programme 2023

    Browse the vast selection of short films screening at this year's festival

  • Top 5 for Film Students

    Top 5 for Film Students

    Find out our top picks for film students at DIFF 2023

  • Mission

    Mission

    Mission statement for the Dublin International Film Festival, outlining its vision and values.

Tag cloud

schedule

Sign up for our newsletter

* indicates required



Proudly funded by:

Site info

  • Sitemap
  • Accessibility
  • Terms & Conditions
  • Privacy policy
  • Twitter
  • Facebook
  • Instagram
  • Youtube
  • Soundcloud

© 2020 Dublin International Film Festival. All rights reserved

Registered office
The Digital Hub
10-13 Thomas Street
Dublin 8
D08 PX8H

+353 1 687 79 74

[email protected]

Festival Schedule 2023

DIFF Awards 2023

Top 5 for Film Students

Online Catalogue